Refund policy

This returns and refunds policy applies to purchases made by consumers from Berk Parketvloeren V.O.F. under a distance contract, for example through our website, by email or by telephone.

This policy covers, among other things, the sale of floor care products.

1. Cooling-off period and right of withdrawal

As a consumer, when you make a distance purchase, you generally have the right to withdraw from the contract within 14 days without giving a reason.

For products, the cooling-off period starts on the day after you, or a third party designated by you who is not the carrier, receive the product.

If an order consists of multiple products, deliveries or parts, the cooling-off period starts on the day after you receive the last product, delivery or part.

2. Notifying us of withdrawal

To exercise your right of withdrawal, you must notify us within the 14-day cooling-off period.

You can do this:

• using the online withdrawal form on our website;
• by email;
• using the model form on our Withdrawal form page;
• or by any other clear statement that you wish to withdraw from the contract.

You do not have to use the model form.

You can send your notice to:

Berk Parketvloeren V.O.F.
Prof. Krausstraat 51
2628 JL Delft
Email: info@berkparketvloeren.nl

After receiving your withdrawal notice, we will acknowledge receipt as soon as possible.

3. Online withdrawal function

If you placed an order through our website, you can also withdraw from your purchase during the statutory cooling-off period using the withdrawal function on our website.

This function is clearly visible and accessible through our website and can be used to notify us that you wish to withdraw from the contract.

After you complete and confirm your withdrawal, we will send you a confirmation by email.

Use of the online withdrawal function is optional. You may also notify us by email, using the model withdrawal form, or by any other clear statement.

4. Returning the product

After notifying us of withdrawal, return the product as soon as possible and no later than 14 days after the day on which you notified us.

You meet the deadline if you send the product back before this 14-day period expires.

Where reasonably possible, return the product with all accessories supplied, in its original condition and packaging, and in accordance with the reasonable and clear return instructions we have provided.

Floor care products should preferably be returned unused, undamaged and in their original packaging. If a product has been opened, damaged or used, this may affect any reduction in its value.

As the consumer, you bear the risk and the burden of proving that you exercised your right of withdrawal correctly and on time.

5. Handling the product during the cooling-off period

During the cooling-off period, you may assess the product as you would in a shop. You may view, unpack and inspect it to the extent necessary to establish its nature, characteristics and functioning.

If you go beyond what is necessary to assess the product, for example by actually using a floor care product, we may charge you for any resulting reduction in value.

6. Return shipping costs

The consumer pays the direct costs of returning the product unless we have stated in advance that we will cover those costs.

If we did not inform you in advance that you would have to pay the return costs, you do not have to pay them.

7. Refunds

If you exercise your right of withdrawal, we will refund all payments received from you for the returned product.

If you withdraw from the entire order, we will also refund the standard delivery costs charged for the original delivery.

If you chose a more expensive delivery method than our least expensive standard delivery option, we do not have to refund the additional cost of that more expensive method.

We will refund you as soon as possible and no later than 14 days after the day on which you notified us that you were withdrawing from the contract.

We may withhold the refund until we have received the product or you have provided evidence that you have sent it back, whichever happens first.

We will use the same payment method that you used for the purchase unless you agree to a different refund method. We do not charge a fee for the refund.

8. Exclusions from the right of withdrawal

The right of withdrawal may be excluded in certain cases. This is only possible if we clearly stated the exclusion in the offer or, in any event, in good time before the contract was concluded.

The right of withdrawal may be excluded for, among other things:

• products that deteriorate quickly or have a limited shelf life;
• sealed products that are not suitable for return for health protection, hygiene or safety reasons, where the seal has been broken after delivery;
• products that, by their nature, have been inseparably mixed with other products after delivery.

For floor care products, this means that returns are generally possible during the cooling-off period, provided that the product has not been used beyond what is necessary to assess it.

If a floor care product has been opened, used, damaged or is no longer readily saleable, we may charge for any reduction in its value.

9. Ancillary contracts

If you exercise your right of withdrawal, any ancillary contracts are terminated by operation of law.

10. Withdrawal form

Would you like to withdraw from your purchase? You can submit your notice online on our form page. It also contains the model form for sending a notice by email or post.

Go to the withdrawal form →